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Q: Do you need an ink cartridge?
A: No, the print head develops color by heating the color-changing coating on the thermal paper point by point.

Q: Does it print in COLOR?
A: No, it only prints in BLACK & WHITE.

Q: What is the clarity of the printer?
A: We use a high-quality Japanese thermal printhead, the resolution of 203 DPI / 304 DPI can meet the normal reading distance (about 30 cm) and well suited for Text, Real-life Images and illustrations

Q: What kind of thermal paper is used?
A: Thermal paper rolls with a diameter of less than 58 mm and a diameter of 30 mm or less are supported. There are different types and colors of thermal rolls available that you can buy along with the printer.

Q: Label printers have alignment issues while printing on labels. Does The Mini Inkless Instant Insta Printer have this issue?
A: No. The Mini Inkless Instant Insta Printer pocket printer adopts a contrast-type light-sensing design different from the general reflective light-sensing principle, accurately capturing the gap of the label paper, and having the ability to self-learn the label height.

Q: Do you provide Warranty on The Mini Inkless Instant Insta Printer?
A: Yes. We offer a warranty of 1 Year on all our printers. Please note that products with physical damages will not qualify for warranty or returns.

Q: How do I place my order?
A: Simply choose your product then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!

Q: What type of payment do you accept?
A: We accept Visa, Mastercard as well as Apple pay, Google Pay and Shop pay.

Q: What shipping method do you use?
A: We use EMS and offer FREE standard shipping on all orders.

Q: How long will it take receive my order?
A: Given the current COVID19 situation, it will take 3 - 4 weeks to receive item. 

Q: Can I track my order?
A: Yes! Our service is fully traceable on websites.

Q: Where do you ship to?
A: We ship worldwide.

Q: Do you charge tax?
A: No we do not charge tax on our products.

Q: What should I do if I change my mind once I’ve received my purchase?
A: Please contact us at the email address below or by the Contact Us button on this website. We are happy to accept products back providing they are in their original packaging and unworn and undamaged. Please note that you will be responsible for return shipping costs and that we must receive the product before we can refund you.

Q: What should I do if my purchase is faulty?
A: Please contact us at the email address below or by the Contact Us button on this website, telling us what the issue is and enclosing a photo of the fault or damage. Please be assured that we will accept full responsibility for any errors or issues that are our fault.

Q: What should I do if my purchase doesn’t work?
A: Please contact us at the email address below or by the Contact Us button on this website. We do ask that you check the instructions carefully before purchase so we will deal with this on a case by case basis.

Q: How secure is my personal information?
A: We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.